Customers need to ship the defective product(s) back first and iStarUSA will decide whether to repair or replace.
For DOA product(s), this option must be requested within 7 business days of the original invoice; for evaluation product(s), it must be requested within the evaluation period.
This option is only limited to DOA (Defective On Arrival) product(s). Once customers claim DOA product(s), iStarUSA will cross-ship new product(s) and charge for the shipped out item(s). We will credit back after we receive the defective one(s). iStarUSA will only cross-ship for the same model.
Please fill out all required product information one Serial Number per item per entry.For product without a serial number, type "N/A" as serial number. How to find model number and serial number?
Please confirm your RMA request information and press
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Product specifications subject to change without notice. Pictures and drawings may include optional components.